At Xfactor Lacrosse, your privacy is important to us. This Privacy Policy outlines the types of information we may collect and how we use it.
Privacy Policy
Effective: August 6, 2026
Contents
1. ABOUT US
2. ABOUT THIS PRIVACY POLICY
3. WHAT PERSONAL INFORMATION WE COLLECT AND HOW WE COLLECT IT?
3A. XFACTOR IOS MOBILE APP
4. HOW WE USE YOUR PERSONAL INFORMATION?
5. WHAT IS OUR LEGAL BASIS FOR PROCESSING?
6. HOW WE SHARE YOUR PERSONAL INFORMATION?
7. YOUR MARKETING CHOICES
8. RETENTION OF YOUR DATA AND DELETION
9. INTERNATIONAL TRANSFERS
10. YOUR DATA PROTECTION RIGHTS
11. CHANGES TO THIS PRIVACY POLICY
12. CONTACT US
1. ABOUT US
“We”, “us” or “our” means XFactor Academy LLC, with its principal place of business located at 236 N Main St Ste 2 Dousman WI US 53118-9322.
2. ABOUT THIS PRIVACY POLICY
Your privacy is important to us, so we’ve developed this Privacy Policy, which explains how we collect, use, and disclose your personal information. We collect personal information when you use our website(s), mobile apps, and other online and offline products, services and experiences (collectively, the “Services”). Please take a moment to read through this Policy in its entirety.
If you have any questions, concerns or complaints regarding this Privacy Policy or how we use your personal information please contact us via e-mail at devon@xfactorlacrosse.com.
3. WHAT PERSONAL INFORMATION WE COLLECT AND HOW WE COLLECT IT?
We collect personal information that you provide directly to us:
Contact information. If you sign up to receive our newsletter, emails, or text messages from us, we will collect your name, email address, mailing address, phone number, and any other information needed to contact you about the Services.
Payment information. To order products or services through the Services, you will need to provide us with payment information (like your bank account or credit card information). Please note that your financial information is collected and stored by a third party payment processing company. Use and storage of that information is governed by the third party payment processor’s applicable privacy policy.
Survey information. You may provide us with other personal information when you fill in a form, respond to our surveys or questionnaires, provide us with feedback, participate in promotions, or use other features of the Services.
Communications information. We may also collect other information during our communications with you, including information that you send to us when interacting with our customer service agents, or when you call us or send emails or text messages. This may include information about how you contacted us, your marketing preferences, and other information that you choose to share.
3A. XFACTOR IOS MOBILE APP
This section describes the information handled through the XFactor iOS mobile app. The app is a companion to existing XFactor accounts and connects to XFactor’s website and WordPress systems.
Mobile-app information we handle
Account information. We handle your name, email address or WordPress username, account identifier, account type and display name.
Athlete and training information. We handle linked athlete names and profile identifiers, booked sessions, scheduling and training-location details, coach notes, timeline messages, assigned workouts, workout instructions and workout-completion progress.
Authentication information. Your email address or username and password are transmitted securely to XFactor’s server to authenticate your account. The mobile app does not store your password. Access and refresh tokens are stored securely in the iPhone Keychain.
If you enable “Save username,” the email address or username used to sign in is stored locally on that device until you disable the option or remove the app.
The app sends the generic label “XFactor iOS” for login-session management. It does not collect or transmit the user’s personal device name, iPhone model, advertising identifier or another persistent device identifier.
XFactor’s server may process network-request information, such as an IP address, temporarily for security, abuse prevention and login-rate limiting.
How mobile-app information is used
We use mobile-app information to:
- Authenticate and secure XFactor accounts.
- Display linked athletes, booked sessions, coach communications and assigned workouts.
- Save workout completion and synchronize progress with the XFactor website.
- Process display-name changes and account-deletion requests.
- Provide customer support and important service communications.
- Detect misuse and maintain the security and reliability of the service.
Information transmitted by the mobile app is not used for third-party advertising, cross-app tracking or app analytics. The app does not contain advertising or third-party analytics SDKs.
Marketing messages associated with separate website registrations, purchases or marketing choices are governed by the general sections of this Privacy Policy and their opt-out provisions.
Information the mobile app does not request
The current mobile app does not request or collect:
- Precise GPS or device location
- Contacts or address-book information
- Photos, camera access, microphone recordings or audio
- HealthKit records or medical information
- Payment-card or banking information
- Advertising identifiers
- Browsing or search history
Workout completion is treated as fitness information because it records progress through assigned exercises. The app does not access Apple Health or HealthKit.
Mobile-app sharing
XFactor may provide mobile-app information to hosting, information-technology, communication and security providers only as reasonably necessary to operate and protect the service. XFactor does not sell mobile-app personal information or share it with data brokers for advertising.
The Support screen may open Mail, Phone, Messages, Instagram or a web browser only after the user selects an action. Those external services operate under their own privacy terms.
Mobile-app retention and deletion
We retain account, athlete, session, coaching and workout information while the account is active and for as long as reasonably necessary to provide the service. Limited records may be retained when required for legal, financial, safety, fraud-prevention, dispute-resolution or enforcement purposes. Backup copies may remain until they expire through normal backup cycles.
Account deletion is available through Profile → Delete Account in the mobile app. Users may also contact XFactor for assistance. Account deletion may remove the account and its associated athlete, session and workout information, except information XFactor must retain for legal or legitimate business purposes.
Children’s information
XFactor services may include athlete information provided by parents, guardians or other authorized account holders. Parents and guardians may contact XFactor to request access to, correction of or deletion of a child’s information.
If we learn that personal information was collected from a child under 13 without appropriate authorization or any required parental consent, we will take reasonable steps to delete it.
Mobile-app privacy choices
Users may:
- Update their display name through Profile → Edit Profile.
- Change their account email through the XFactor website or by contacting support.
- Disable “Save username” to remove the locally saved sign-in name.
- Sign out to remove active login credentials from the app.
- Delete their account through the app.
- Unsubscribe from marketing email using its unsubscribe link or opt out of SMS marketing by replying STOP.
4. HOW WE USE YOUR PERSONAL INFORMATION?
We use the personal information we collect for the following reasons:
- To send you our newsletter, or other information or marketing about our Services that you think may be of interest to you.
- To reply to your questions, inquiries, or customer service requests or to send you notices, updates, security alerts, or support and administrative messages.
- To provide you with information about the Services that you request from us or which we feel may interest you.
- To monitor and analyze trends, usage and activities in connection with our Services and to improve the Services.
- To facilitate contests, sweepstakes and promotions, and to process entries and provide prizes and rewards.
- To detect, investigate and prevent fraudulent transactions and other illegal activities on the Services and to protect the rights and property of us and our customers.
- To carry out our obligations arising from any contracts entered into between you and us, including for billing and collection.
We may also use your personal information to fulfill our obligations as set out by the applicable law, or to carry out any other purpose as described to you at the time your personal information was collected.
5. WHAT IS OUR LEGAL BASIS FOR PROCESSING?
In certain countries we are required to have a legal basis for collecting and using your personal information.Our legal basis will depend on the personal information concerned and the specific context in which we collect it. We will normally collect personal information from you only where we have your consent to do so, where we need your information to perform a contract with you, or where the processing is in our legitimate interests and not overridden by your fundamental rights. In some cases, we may also have a legal obligation to collect personal information from you or may otherwise need the personal information to protect your vital interests or those of another person.
If you have questions about or need further information concerning the legal basis on which we collect and use your personal information, please contact us using the details provided in the “Contact Us” section below.
6. HOW WE SHARE YOUR PERSONAL INFORMATION?
We may share your personal information in the following ways:
- With vendors, consultants, and other service providers who process your personal information on our behalf when they provide services to us, for example data analytics, research, marketing and financial services.
- In connection with, or during negotiations of, any merger, sale of company assets, financing or acquisition of all or a portion of our business by another company.
We may be legally required to disclose or share your personal information without your consent in some circumstances, for example to comply with a court order or law enforcement. In such circumstances, we will only disclose your personal information if we have a good-faith belief that such sharing is required under applicable legal obligations.
7. YOUR MARKETING CHOICES
When you sign up for a promotion like a sweepstakes, or subscribe to receive our newsletter or marketing/promotional messages, we use your personal information to help us decide which products, services and offers may be of interest to you.
We will send marketing messages to you if you have asked us to send you information, bought goods or services from us, or if you provided us with your details when you entered a competition or registered for a promotion. If you opt out of receiving marketing messages, we may still send you non-promotional emails. We will ask for your consent before we share your personal information with any third party for their direct marketing purposes.
You may unsubscribe from marketing messages through a link we include on messages we send you. You can also ask us to stop sending you marketing messages at any time by contacting us at: devon@xfactorlacrosse.com.
8. RETENTION OF YOUR DATA AND DELETION
Your personal information will not be kept longer than is necessary for the specific purpose for which it was collected.
When we decide how long we will keep your information we consider the amount, nature, and sensitivity of the personal information, the potential risk of harm from unauthorized use or disclosure, why we need it, and any relevant legal requirements (such as legal retention and destruction periods).
The foregoing will, however, not prevent us from retaining any personal information if it is necessary to comply with our legal obligations, in order to file a legal claim or defend ourselves against a legal claim, or for evidential purposes.
Details of retention periods for different aspects of your personal data are available from us on request by contacting us using the contact details provided under the “Contact Us” heading below.
Users of the XFactor iOS app can initiate account deletion through Profile → Delete Account. Users may also contact XFactor using the information below to request access, correction or deletion.
9. INTERNATIONAL TRANSFERS
We will ensure that any transfer of personal information to countries outside of the United States will take place pursuant to the appropriate safeguards.
10. YOUR DATA PROTECTION RIGHTS
Depending on the circumstances, you may have some of the following rights under applicable data protection laws. To exercise any of them, please contact us using the details provided in the “Contact Us” section below
- You may access, correct, or request deletion of your personal information
- You may object to processing of your personal information, ask us to restrict processing of your personal information or request portability of your personal information, (i.e. your data to be transferred in a readable and standardized format).
- If we have collected and processed your personal information with your consent, then you can withdraw your consent at any time.
We respond to all requests we receive from individuals wishing to exercise their data protection rights in accordance with applicable data protection laws.
You may also have the right to complain to a supervisory authority about our collection and use of your personal data. For more information, please contact your local supervisory authority.
11. CHANGES TO THIS PRIVACY POLICY
From time to time, we have the right to modify this Privacy Policy. We’re likely to update this Privacy Policy in the future and when we make changes. When we update this Privacy Policy, we will take appropriate measures to inform you, consistent with the significance of the changes we make.Please come back and check this page from time to time for the latest information on our privacy practices.
12. CONTACT US
The data controller of your personal information is XFactor Academy LLC, with its principal place of business located at 236 N Main St Ste 2 Dousman WI US 53118-9322.
If you have questions or concerns about the information in this Privacy Policy, our handling of your personal information, or your choices and rights regarding such use, please do not hesitate to contact us at:
XFactor Academy LLC
236 N Main St Ste 2 Dousman WI US 53118-9322
devon@xfactorlacrosse.com
XFactor Academy
236 N Main St Ste 2 Dousman WI US 53118-9322
devon@xfactorlacrosse.com
2628883737
Messaging Terms & Conditions
XFactor Academy | 236 N Main St Ste 2 Dousman WI US 53118-9322
General
When you opt-in to the service, we will send you a message to confirm your signup.
By opting into messages, you agree to receive recurring automated marketing and informational text messages from XFactor Academy. Automated messages may be sent using an automatic telephone dialing system to the mobile telephone number you provided when signing up or any other number that you designate.
Message frequency varies, and additional mobile messages may be sent periodically based on your interaction with XFactor Academy. XFactor Academy reserves the right to alter the frequency of messages sent at any time to increase or decrease the total number of sent messages. XFactor Academy also reserves the right to change the short code or phone number or alphanumeric sender where messages are sent
Your usual message and data rates may apply. If you have any questions about your text plan or data plan, it is best to contact your mobile provider. Your mobile provider is not liable for delayed or undelivered messages.
Your consent to receive marketing messages is not a condition of purchase.
Carriers
Carriers are not liable for delayed or undelivered messages.
Cancellation
Messages will provide instructions to unsubscribe either by texting STOP or through an included link. After you unsubscribe, we will send you a message to confirm that you have been unsubscribed and no more messages will be sent. If you would like to receive messages from XFactor Academy again, just sign up as you did the first time and XFactor Academy will start sending messages to you again.
Info
For support regarding our services, email us at devon@xfactorlacrosse.com or, if supported, text \”HELP\” to our messages at any time and we will respond with instructions on how to unsubscribe. If we include a link in messages we send you from XFactor Academy, you may also access instructions on how to unsubscribe and our company information by following that link.
Transfer of Number
You agree that before changing your mobile number or transferring your mobile number to another individual, you will either reply \”STOP\” from the original number, unsubscribe using the link included in our messages (if one is provided), or notify us of your old number at devon@xfactorlacrosse.com. The duty to inform us based on the above events is a condition of using this service to receive messages.
Privacy
If you have any questions about your data or our privacy practices, please visit our https://xfactorlacrosse.com/privacy-policy/.
Messaging Terms Changes
We reserve the right to change or terminate our messaging program at any time. We also reserve the right to update these Messaging Terms at any time. Such changes will be effective immediately upon posting. If you do not agree to a change to these Messaging Terms, you should cancel your enrollment with our messaging program. Your continued enrollment following such changes shall constitute your acceptance of such changes.
Information We Collect
We collect personal information you voluntarily provide to us through our contact form, email, or social media messaging. This may include:
Any information you include in your message
Name
Email address
Phone number
An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.
How We Use Your Information
We use your information to:
- Respond to inquiries or messages you send us
- Provide coaching information or scheduling details
- Improve our services and website experience
We do not sell, rent, or share your personal information with third parties for marketing.
Embedded Content from Other Sites
This website may include embedded content (e.g., Instagram feed). Embedded content from other websites behaves as if you visited that site directly, which may collect data or use cookies according to their own privacy policies.
Data Retention
We retain your submitted information only as long as necessary to provide services and support.
Your Rights
You may request that we delete your personal data at any time by contacting us.
SMS Opt-Out Policy
We send text messages to provide updates, reminders, and important information about training sessions, events, and promotions. Message frequency may vary. Standard message and data rates may apply.
You may opt out of receiving SMS messages from XFactor Lacrosse Training at any time. To stop receiving messages:
After opting out, you will no longer receive SMS messages from us unless you re-subscribe.
Reply STOP to any message we send.
You will receive one final confirmation message to confirm your opt-out.
Contact Us
Contact Us
If you have any questions about this policy or your data, contact us.
